Welcome to www.shop.manechsystems.com (It is referred as the website/ online services). It is a service provided by Mantech Systems Company Limited. The site is operated by Mantech Systems Company Limited (″we″, ″us″ or mantech). It is referred to the users of the website as (″you″, ″ the customer″). You should read and the following terms and conditions (the “terms and Conditions” list).
Once you use the website for purchase, you are bound to follow the terms and conditions. Please review the list of terms and conditions carefully before using the online service. If you do not agree (or cannot comply with) any law or condition from the list, we advise you not to use the electronic services provided by Mantech Systems Company Limited.
The use of the website services is only available to people who are able to legally represent themselves in accordance with the system of the Kingdom of Saudi Arabia. People who are unable to legally represent themselves according to the local contract system cannot use the website services.
These terms and conditions are considered valid and null for the previous forms of commercial representation, oral agreements, or other understandings, unless additional conditions are specified in this regard for a specific product or service.
By using the website services, you will be obligated to follow the terms and conditions.
Website security protection
You are strictly prohibited from violating or attempting to violate the security protection of the website, which includes but is not limited to the following:
You hereby agree that you will not use the system resources from hardware or software or any others methods to disrupt, penetrate or attempt to or interfere with the workflow of the website or any activity or service provided by our site. The website will investigate activities that may involve these violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary punishment to the persons involved in such violations.
We are aware of our responsibility to protect your personal information and we take this matter very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers and it is protected by high-security hardware and software. If you object to our system of processing your personal information by transfer or use by any means, please send your request to firstname.lastname@example.org
Or, you can avoid using the website services.
We do not trade your personal information in any way, selling or renting to any third party without your explicit consent in the first place.
Registration – my personal account
The registration process includes your ID data which you will provide to us to complete your transactions and t also o contact you too. You must accept the principle of using and updating your personal information in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process to deliver the purchase order and pay electronically.
The information that you provide during the registration process is protected data in accordance with the terms of the privacy protection that already described above. Your personal information forms part of your record of your dealings with our services. In the event you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal device / computer, and you thus bear responsibility for all operations that are performed through your personal account using the password.
The website is not responsible for any loss or damage that may arise due to your failure to protect your password or any other information related to your personal account. If you suspect that there are suspicious transactions in your personal account, please notify us by contacting us immediately through any means
With your consent to use the website and our electronic services, you thus agree to receive our electronic messages in all its forms through e-mail, periodicals, or notices and alerts advertised on the website. Based on that, you implicitly agree that all electronic transactions sent to you by us are legally binding and deal with the transaction of written transactions.
We have the right to observe, record and save any phone call, email, or any other form of electronic communication with you for training purposes in order to verify the advice and notes directed to us and to improve and develop the quality of service provided to our customers.
Products and customer evaluation
The customers who have evaluated the product or service provide the Mantech Systems Company Limited grants our company the full rights and powers to re-publish their evaluations in brochures, marketing means or on the site without the customer’s consent based on their agreement to submit the evaluation.
The order determination system is applied to the items that were ordered from the same account or the same credit card in addition to the orders that use the same shipping address or billing address. We will send an alert to the customer in the event that the order determination system has been applied to his account.
Products details, inventory and prices
In our constant and relentless strive to provide accurate and comprehensive information about our products (such as product availability, prices, product specifications, pictograms, technical characteristics) and to provide comprehensive information about services; we may encounter some typographical errors.
The maximum accuracy limits are taken into account in displaying the colors of the products on the website, but what colors you see visible on the website depends mainly on your screen settings and this is outside the scope of our competence as we cannot definitively confirm the approved color settings on your screen.
Publication of details related to products or services (including but not limited to: marketing brochures, advertisements, commercial offers, magazine offers and small publications) on the website is not considered a guarantee of the availability of products, offers or prices, whether through online shopping or in the exhibition directly.
Some errors may occur during the process of providing the product or service and providing detailed information about prices on the website. The website cannot provide you with product prices individually or know the total cost of the product or service until you complete your online order. IN the event that the invoice was requested and issued for a product or service and the price was incorrect or the information was incorrect due to an error in recording the correct price or product or service information, the website has the right in this case to either contact you to clarify this error and how to deal with it or cancel your order and notify you of such cancellation. IN the event that your request is accepted and followed up electronically, the total cost will be calculated and deducted from your credit card account, and we will inform you by e-mail that the payment process is conducted correctly. With all our efforts to provide the lowest prices in the Kingdom of Saudi Arabia, some difference may occur between the exhibition prices and the prices of the website. We strive to offer you the best prices on the website in addition to all of our exhibitions. However, there may be some difference in prices between the website and the prices in the exhibition. The “Lowest Price Guarantee” service is not offered on purchases through the website.
Availability of products as well as prices is subject to change without prior notice.
All prices of products and services include value-added tax – unless otherwise instructed in specific cases
The date of shipment depends on your order, city and payment method.
The process of delivery within the city of Riyadh takes 3 to 7 working days, and outside the city of Riyadh is within 7 to 10 working days except Friday and Saturday (not a working day), as well as public holidays such as Eid days and the national day of the kingdom delivery time during these holidays takes up to 20 working days.
Process of delivery also depends on the acceptance of the client and scheduling the delivery with the Mantech Systems Company Limited team or with the shipping team. In the event that the client cannot be contacted on time, then there will be a delay in delivering the shipment without any responsibility on the Mantech Systems Company Limited.
Product delivery cost: 20 SAR per order.
Cost of delivering a product when choosing a pay – on-delivery feature: 20 SAR for pay – on-delivery.
Credit card and Mada card:
We guarantee the protection of your credit card number thanks to the latest electronic encryption technology, and we ensure a safe shopping experience on our website. We accept credit cards or Mada cards of Visa and MasterCard. When paying with a credit card or Mada, no additional fees are added. Please enter all payment information in English language.
Installment by credit card
The Mantech Systems Company Limited has multiple plans and options for credit card installments. These plans change regularly depending on The Mantech Systems Company Limited and bank offers. You will find the latest installment plans as well as the participating banks when making payments, click on Pay in installments with a credit card to view it. There is no need to contact the bank to determine the payment process; however, the total value of the order will be closed until the installment process is completed through the bank. According to the bank’s policies, no return is made on any request in installments. All installments have the lowest order value.
Pay cash on receipt “Cash on Delivery “COD :
As an alternative method of using a credit card, we accept cash payment upon delivery of purchases. By using this method, you will be able to pay in cash when you receive the products that you ordered, with an additional 20 riyals to be charged for this service.
Refund policy of amounts paid by customers in case of cancellation of an order or return of a product subject to the terms and conditions of the refund policy.
• Refunds of funds for paid orders through credit cards: –
Refund for paid orders using cash on delivery service (COD:-
Order cancellation policy
Cancellation of the order by Mantech Systems Company Limited.: www.shop.mantechsystems.com reserve the right to cancel the order for any of the following reasons:
Cancellation of the order by the customer: To continue the process of canceling the order, you must contact customer service at ********. You can cancel your order for any of the following reasons:
Exchange and return policy
1-the customer shall not be entitled to return or replace the products in the following cases unless there is an actual cause or factory defect within (3) days from the date of receipt of the product:-
2-the customer has the right to return or exchange the products within (3) days from the date of receipt in the following cases:-
A representative of our authorized shipping service provider will contact you to schedule the receipt of the product to be returned or replaced within a period of 2 to 10 working days from the date of responding to your request to return the product from the Mantech Systems Company Limited customer service team.