Welcome to www.manechsystems.com.sa (It is referred as the website/ online services). It is a service provided by Mantech Systems Company Limited. The site is operated by Mantech Systems Company Limited (″we″, ″us″ or mantech). It is referred to the users of the website as (″you″, ″ the customer″). You should read and the following terms and conditions (the “terms and Conditions” list).

Once you use the website for purchase, you are bound to follow the terms and conditions. Please review the list of terms and conditions carefully before using the online service. If you do not agree (or cannot comply with) any law or condition from the list, we advise you not to use the electronic services provided by Mantech Systems Company Limited.

Terms of use

The use of the website services is only available to people who are able to legally represent themselves in accordance with the system of the Kingdom of Saudi Arabia. People who are unable to legally represent themselves according to the local contract system cannot use the website services.

If you are a minor (for example, if you are under 18 years of age), you can use the services of the website under the supervision of a parent or legal guardian, provided that he agrees to abide by the terms of the terms of use. The user will be responsible for using the website services from outside the Kingdom of Saudi Arabia, in full compliance with the local laws followed in that region.

These terms and conditions are considered valid and null for the previous forms of commercial representation, oral agreements, or other understandings, unless additional conditions are specified in this regard for a specific product or service.

By using the website services, you will be obligated to follow the terms and conditions.

Website security protection

You are strictly prohibited from violating or attempting to violate the security protection of the website, which includes but is not limited to the following:

• Violating information that is not your own or hacking the Internet server or an account that you are not authorized to use officially.
•  Attempting to explore, examine or test the vulnerability of the system or network, or attempt to penetrate the security system or protection levels without being authorized to do so.
• Attempting to disrupt or interfere with the service provided to any other user, host or network, which includes without limitation spreading and sending viruses to the website, overloading the website, sending chain messages, unsolicited e-mail or any other means that may harm the integrity of the network.
• Sending unsolicited messages, including commercial offers and/or advertisements for products or services.
• Simulation for the purpose of falsifying the IP address, e-mail address or any part of the website address and using it in any e-mail or mailing group. Violations of system or network security will result in civil and criminal sanctions in most cases.

 

You hereby agree that you will not use the system resources from hardware or software or any others methods to disrupt, penetrate or attempt to or interfere with the workflow of the website or any activity or service provided by our site. The website will investigate activities that may involve these violations and will cooperate with the competent judicial authorities to prosecute and apply the necessary punishment to the persons involved in such violations.

Privacy policy

We are aware of our responsibility to protect your personal information and we take this matter very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers and it is protected by high-security hardware and software. If you object to our system of processing your personal information by transfer or use by any means, please send your request to support@mantechsystems.com

Or, you can avoid using the website services.

We do not trade your personal information in any way, selling or renting to any third party without your explicit consent in the first place.

Registration – my personal account

The registration process includes your ID data which you will provide to us to complete your transactions and t also o contact you too. You must accept the principle of using and updating your personal information in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process to deliver the purchase order and pay electronically.

The information that you provide during the registration process is protected data in accordance with the terms of the privacy protection that already described above. Your personal information forms part of your record of your dealings with our services. In the event you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal device / computer, and you thus bear responsibility for all operations that are performed through your personal account using the password.

The website is not responsible for any loss or damage that may arise due to your failure to protect your password or any other information related to your personal account. If you suspect that there are suspicious transactions in your personal account, please notify us by contacting us immediately through any means

E-communication

 

With your consent to use the website and our electronic services, you thus agree to receive our electronic messages in all its forms through e-mail, periodicals, or notices and alerts advertised on the website. Based on that, you implicitly agree that all electronic transactions sent to you by us are legally binding and deal with the transaction of written transactions.

We have the right to observe, record and save any phone call, email, or any other form of electronic communication with you for training purposes in order to verify the advice and notes directed to us and to improve and develop the quality of service provided to our customers.

Products and customer evaluation

The customers who have evaluated the product or service provide the Mantech Systems Company Limited grants our company the full rights and powers to re-publish their evaluations in brochures, marketing means or on the site without the customer’s consent based on their agreement to submit the evaluation.

Shopping cart

The order determination system is applied to the items that were ordered from the same account or the same credit card in addition to the orders that use the same shipping address or billing address. We will send an alert to the customer in the event that the order determination system has been applied to his account.

Products details, inventory and prices

In our constant and relentless strive to provide accurate and comprehensive information about our products (such as product availability, prices, product specifications, pictograms, technical characteristics) and to provide comprehensive information about services; we may encounter some typographical errors.

The maximum accuracy limits are taken into account in displaying the colors of the products on the website, but what colors you see visible on the website depends mainly on your screen settings and this is outside the scope of our competence as we cannot definitively confirm the approved color settings on your screen.

Publication of details related to products or services (including but not limited to: marketing brochures, advertisements, commercial offers, magazine offers and small publications) on the website is not considered a guarantee of the availability of products, offers or prices, whether through online shopping or in the exhibition directly.

Some errors may occur during the process of providing the product or service and providing detailed information about prices on the website. The website cannot provide you with product prices individually or know the total cost of the product or service until you complete your online order. IN the event that the invoice was requested and issued for a product or service and the price was incorrect or the information was incorrect due to an error in recording the correct price or product or service information, the website has the right in this case to either contact you to clarify this error and how to deal with it or cancel your order and notify you of such cancellation. IN the event that your request is accepted and followed up electronically, the total cost will be calculated and deducted from your credit card account, and we will inform you by e-mail that the payment process is conducted correctly. With all our efforts to provide the lowest prices in the Kingdom of Saudi Arabia, some difference may occur between the exhibition prices and the prices of the website. We strive to offer you the best prices on the website in addition to all of our exhibitions. However, there may be some difference in prices between the website and the prices in the exhibition. The “Lowest Price Guarantee” service is not offered on purchases through the website.

Availability of products as well as prices is subject to change without prior notice.

All prices of products and services include value-added tax – unless otherwise instructed in specific cases

Delivery information

The date of shipment depends on your order, city and payment method.

The process of delivery within the city of Riyadh takes 3 to 7 working days, and outside the city of Riyadh is within 7 to 10 working days except Friday and Saturday (not a working day), as well as public holidays such as Eid days and the national day of the kingdom delivery time during these holidays takes up to 20 working days.

Process of delivery also depends on the acceptance of the client and scheduling the delivery with the Mantech Systems Company Limited team or with the shipping team. In the event that the client cannot be contacted on time, then there will be a delay in delivering the shipment without any responsibility on the Mantech Systems Company Limited.

Product delivery cost: 20 SAR per order.

Cost of delivering a product when choosing a pay – on-delivery feature: 20 SAR for pay – on-delivery.

Payment methods

Credit card and Mada card:

We guarantee the protection of your credit card number thanks to the latest electronic encryption technology, and we ensure a safe shopping experience on our website. We accept credit cards or Mada cards of Visa and MasterCard. When paying with a credit card or Mada, no additional fees are added. Please enter all payment information in English language.

 

Installment by credit card

The Mantech Systems Company Limited has multiple plans and options for credit card installments. These plans change regularly depending on The Mantech Systems Company Limited and bank offers. You will find the latest installment plans as well as the participating banks when making payments, click on Pay in installments with a credit card to view it. There is no need to contact the bank to determine the payment process; however, the total value of the order will be closed until the installment process is completed through the bank. According to the bank’s policies, no return is made on any request in installments. All installments have the lowest order value.

Pay cash on receipt “Cash on Delivery “COD :

 As an alternative method of using a credit card, we accept cash payment upon delivery of purchases. By using this method, you will be able to pay in cash when you receive the products that you ordered, with an additional 20 riyals to be charged for this service.

 

Refund policy of amounts paid by customers in case of cancellation of an order or return of a product subject to the terms and conditions of the refund policy.

• Refunds of funds for paid orders through credit cards: –

• Return of paid funds is done very quickly and smoothly after the returned item is received within the approved return policy.
• The money will be refunded on the same original method that was used in the payment process. (Such as credit cards and others).
• The period of receiving money varies from person to person depending on the requirements of your bank, sometimes it takes from 3 days to 30 days to get your money back.

Refund for paid orders using cash on delivery service (COD:-

• Return of paid funds is done very quickly and smoothly after the returned item is received within the approved return policy.
• The concerned team must be provided with your bank account number from the same email in which your request is registered and send it to the company’s email info@mantehsystems.com, and the money will be refunded on the same account number that was sent.
• The duration of receiving funds varies from person to person depending on the requirements of your bank, sometimes it takes 1 to 5 business days to get your money back.

Order cancellation policy

 Cancellation of the order by Mantech Systems Company Limited.: www.mantechsystems.com.sa reserve the right to cancel the order for any of the following reasons:

• Rejecting / not accepting the payment process
• If the delivery address given by the customer is wrong, or the contact information is wrong, or the inability to reach the customer.

Cancellation of the order by the customer: To continue the process of canceling the order, you must contact customer service at ********. You can cancel your order for any of the following reasons:

• If the order is not delivered or shipped to you, and in the event that the cancellation is made after shipping or sending the order, a cancellation fee of 59 riyals will be imposed on the customer. We reserve the right to match the time in which your order was shipped with the time that the cancellation request was sent.
• We cannot provide / deliver the required product / service within a reasonable time, which is (20) working days from the day the order is confirmed.

 

Exchange and return policy

• Receiving the shipment from the shipping company is considered an acknowledgement from the customer that the shipment (Carton) is intact and in good condition and has not been opened before receipt.

• In the event that the customer has received the product and has not satisfied with it, or the product has a manufacturing defect within 3 days from the date of receiving the shipment, you can return the product or exchange it according to the exchange and return policy to Mantech Systems Company Limited.

 

1-the customer shall not be entitled to return or replace the products in the following cases unless there is an actual cause or factory defect within (3) days from the date of receipt of the product:-

• The product cannot be returned after passing more than 3 days from the date of receiving the product.
• Damaged products that covered by the manufacturer’s warranty.
• Products whose serial numbers have been tampered with or removed.
• Products without labels, the original cover, or the lack of one of their accessories.
• All products that clearly indicate that this item cannot be returned or replaced.
• All computer accessories.
• The modified devices according to the client’s desire (laptop – desktop computer – servers – gaming devices), as the site allows modification of some products based on the client’s request.
• Desktop gaming devices that bundled by the customer (your device collection).
• Computer software is completely non-returnable

2-the customer has the right to return or exchange the products within (3) days from the date of receipt in the following cases:-

• The customer has the right to replace the product has been shipped with a product that does not conform to his request and the product must be returned to Mantech Systems Company Limited in the same condition in which it was received, with all its accessories and in the same original packaging, and not under one of the cases in which the customer does not have the right to return or replace the product.
• The customer shall not be entitled to replace the products unless there is an actual cause or factory defect within (3) days from the date of receipt. The product must not fall under one of the clauses of the cases in which the customer does not have the right to return or replace the product

• 3-The mechanism of requesting the return or replacement of a product:

• The customer should contact the customer service team by calling us at 011 2166686 during working hours from 8 am to 5 pm from Saturday to Thursday or send an official email to info@mantechsystems.com. The request for return or exchange should not exceed 3 Days from the date of receipt, and you must provide them with all your bill data and the reasons for return or replacement, and the request will be submitted to the competent team to review and respond to you regarding your request.
• After receiving the product to be returned or replaced, the specialist team from the Mantech Systems Company Limited undertakes a full technical examination of the product, conforms to the conditions of packaging, the complete presence of supplies and accessories, and conforms to the conditions of return or replacement, and raise the demand for the administration competent with gold technology for approval / rejection of return or exchange.
• In the event that the product was received and after reviewing the specialized technical team as in the above item and it was found that there was a manufacturing defect in the product or another product was shipped to the customer by mistake or not in conformity with the customer’s request in the invoice and it must not fall under one of the clauses of the cases in which the customer is not entitled to return Replacement and after approval of the specialized department of gold technology, the procedures will start immediately according to the client’s desire.
• If the customer requests to replace the product – he will be given him a new alternative product and the customer will not bear the costs of return or shipping (according to the shipping and delivery policy).
• If the customer does not want a new product and requested a refund, the full amount paid will be returned to the customer, whether for the product or shipping or any other fees (according to the refund policy).
• In the event that the product is found defective or damaged due to misuse or connection of electricity with a wrong voltage, the returned product will be deemed not to meet not meet the conditions mentioned above and will be outside the scope of the warranty (a report from the authorized maintenance agent will be brought to prove this).
• In the event that the customer requests repair of the product due to misuse or the connection of electricity with a wrong effort, he will be informed of the cost of the repair and pay it before starting,  as well as  the customer will bear the return and shipping fees  of  59 SAR.
• In the event that the customer does not want to repair the product because it does not fulfill the conditions of return, exchange or out of warranty, the customer will bear the return and shipping fees of 59 SAR.
• The product to be retrieved or replaced cannot be returned to Mantech Systems Company Limited except through our authorized shipping service providers or personally to the headquarters of the Mantech Systems Company Limited in Jeddah.

A representative of our authorized shipping service provider will contact you to schedule the receipt of the product to be returned or replaced within a period of 2 to 10 working days from the date of responding to your request to return the product from the Mantech Systems Company Limited customer service team.